Tuesday, February 8, 2011

Outlook 2007 crashes when trying to open an Email

This error was logged in EventLog

Faulting application outlook.exe, version 12.0.6504.5000, stamp 49e7f47e,
faulting module a2xaddin.dll, version 1.0.0.1, stamp 4a64a74e, debug? 0,
fault address 0x0000936d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Followed by an information entry of

Bucket 1377023193, bucket table 1, faulting application outlook.exe, version
12.0.6504.5000, stamp 49e7f47e, faulting module a2xaddin.dll, version
1.0.0.1, stamp 4a64a74e, debug? 0, fault address 0x0000936d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


To fix it, disable the Able2Extract add-in

How to Disabling/Enabling Add-ins in Outlook 2007

1. In Outlook 2007, go to Tools > Trust Center
2. Click on the Add-ins section
3. You will now see all active, non-active, and disabled add-ins. Click on the add-in you want to enable/disable and then click on the Go button towards the bottom.
4. This will then open up the COM add-ins page. You can then check/uncheck the add-ins you want to enabe or disable.

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